For many of us, this past year was a time of transitions and triumphs, of mountains climbed and summits reached. I know for me, one of the greatest sources of daily encouragement was the pure stream of wisdom I received on Twitter. So many wise advisors gave their time and their words to inspire and [...]
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May the True “You” Shine Through
August 1, 2011
18 Comments
Two-Faced. Double-Dealing. Duplicitous. These are the terms we have for people who say one thing when they are around us and another when we’re gone. It’s an age-old complaint: Universally deplored. Why, then, have so many business learned to not only tolerate this behavior but to actually encourage it? There is an invisible line between [...]
Read more6 Ways to “Be The One” in 2011
December 21, 2010
14 Comments
The shriek shatters your daydream, causing your fists to clench. You spin, seeking the sound’s source. There, just 100 yards away, a helpless person is in danger! You’ll help, right? You’ll at least GET help, right? Of course you will … Right? Apparently, it’s not that simple. The answer shouldn’t depend on how many other [...]
Read moreThe Age of Accountability
November 8, 2010
15 Comments
Mark Twain once quipped, “A lie can travel halfway around the world while the truth is still putting on its shoes.” And for so long, this was so. But something is underway, a great shift toward truth or consequences. Technology has transformed the times. Access to instant information has pulled back the curtain on the [...]
Read moreBring your WHOLE self to Work?
October 12, 2010
19 Comments
With the rise of social sharing, we’ve seen a new emphasis on personality and authenticity. There is a dialog underway about whether or not traditional “corporate speak” truly build an engaged social community. Can formality drive passionate brand advocacy? Have your say!
Read moreThe Subtleties of Success
October 12, 2010
2 Comments
Originally guest-blogged 9/20/2010 on Get Your Leadership Big On, the home site of my amazing friend Jane Perdue, aka The HR Goddess. In rare cases, a concept can be more easily defined by describing what it ISN’T, rather than what it is. For example, many Physicists describe “darkness” as “the absence of light.” The Physics [...]
Read moreRelentless
September 30, 2010
12 Comments
A friend once referred to me as “relentless”, as in “unwilling to relent.” We’re about to find out if this is so… Many of you know, I’ve been just a little bit excited about LavaCon these past few months. I have been waiting to LiveBlog LavaCon like skaters wait for the olympics, like flower shops [...]
Read moreGoing for Gr-r-reat!
September 3, 2010
10 Comments
GREAT leadership is about purpose and people. The great leader sees beyond the financials and can focus on fulfilled potential.
Read moreKindness Transcends Constraints
August 30, 2010
13 Comments
It is difficult to rise about this reality: You must nearly always pick two of the following options: Good, Fast and Cheap. You will rarely, if ever, receive all three. But, for customer service vendors, there IS a short-cut around this constraint: Kindess costs you NOTHING and buys you EVERYTHING!
Read morePurpose-Driven Productivity
August 24, 2010
13 Comments
Could it be that YOUR daily work is helping someone, significantly? If you take the time to figure out who and how, you just may see extra spring in your steps today. Perspective brings purpose, and purpose drives productivity.
Read more- Planned Inconvenience
- Top Tweets of 2011
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- Why We Matter
- May the True “You” Shine Through
- The Paradox of Social CRM
- Top Tweets of 2011
- Influence and Advocacy
- May the True “You” Shine Through
- Lose Some “Wait”
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tomopencrm: Really interesting article. It's a real paradox - ...
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Clemens Rettich: Love this Tristan. It is so refreshing to see some...
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KnowledgeBishop: Fantastic content collection, Mary Ellen! Thank yo...
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