Comments for KnowledgeBishop http://knowledgebishop.com Compassion, Content, Customers Thu, 23 Feb 2012 18:13:10 +0000 hourly 1 http://wordpress.com/ Comment on The Paradox of Social CRM by KnowledgeBishop http://knowledgebishop.com/2012/02/20/the-paradox-of-social-crm/#comment-654 Thu, 23 Feb 2012 18:13:10 +0000 http://knowledgebishop.com/?p=2294#comment-654 Exactly, Tom. Spot on.

The customer wants humanity and management is drawn toward automation.

There is a way to use automation to equip human service providers: That is the path toward “win/win” in the space.

]]> Comment on The Paradox of Social CRM by KnowledgeBishop http://knowledgebishop.com/2012/02/20/the-paradox-of-social-crm/#comment-653 Thu, 23 Feb 2012 18:11:50 +0000 http://knowledgebishop.com/?p=2294#comment-653 Most welcome, Clemens.

As you requested on Twitter, I will certainly say more on the subject. It’s what I’m working on day to day, and I think it’s essential for forward-thinking brands.

]]> Comment on The Paradox of Social CRM by tomopencrm http://knowledgebishop.com/2012/02/20/the-paradox-of-social-crm/#comment-652 Thu, 23 Feb 2012 15:24:47 +0000 http://knowledgebishop.com/?p=2294#comment-652 Really interesting article. It’s a real paradox – getting big because of your customer service means that as you grow you have to be able to continue to serve customers at an extremely high level. Breaking down silos is the obvious solution – one system across all departments.

It’s interesting to see investment in technologies such as voice analysis/ IVR solutions to create automated supoprt pulling in one direction, whilst the demands and expectations of the customer using SocialCRM means they want a personalized response from a human.

]]> Comment on The Paradox of Social CRM by Clemens Rettich http://knowledgebishop.com/2012/02/20/the-paradox-of-social-crm/#comment-651 Thu, 23 Feb 2012 01:41:06 +0000 http://knowledgebishop.com/?p=2294#comment-651 Love this Tristan. It is so refreshing to see someone tackling the nuts and bolts of how exactly we execute a more social agenda in business while retaining (or *gasp* improving) the data and operational pieces required to do that cost-effectively.

As the recent IBM study on CMO’s made clear, resolving this paradox is probably the number one challenge of marketing leaders in the short term.

Thanks again for a great article.

]]> Comment on Top Tweets of 2011 by KnowledgeBishop http://knowledgebishop.com/2011/12/31/top-tweets-of-2011/#comment-632 Thu, 05 Jan 2012 21:28:54 +0000 http://knowledgebishop.wordpress.com/?p=2248#comment-632 Fantastic content collection, Mary Ellen! Thank you for sharing.

I loved the statement: “Fear plays the role of antagonist
in the story of your life. ”

Very true.

]]> Comment on Top Tweets of 2011 by KnowledgeBishop http://knowledgebishop.com/2011/12/31/top-tweets-of-2011/#comment-631 Thu, 05 Jan 2012 21:25:44 +0000 http://knowledgebishop.wordpress.com/?p=2248#comment-631 So kind of you, Simone.

Very grateful. :)

]]> Comment on Top Tweets of 2011 by KnowledgeBishop http://knowledgebishop.com/2011/12/31/top-tweets-of-2011/#comment-630 Thu, 05 Jan 2012 21:12:47 +0000 http://knowledgebishop.wordpress.com/?p=2248#comment-630 Thank you, Barrie!

That’s a great quote from Graham! Much appreciated.

]]> Comment on Top Tweets of 2011 by Mary Ellen Grom http://knowledgebishop.com/2011/12/31/top-tweets-of-2011/#comment-629 Wed, 04 Jan 2012 21:44:16 +0000 http://knowledgebishop.wordpress.com/?p=2248#comment-629 Tristan – considering I truly believe you are what you Tweet, I couldn’t agree more with your list of inspiration. I always admire your perspectives and appreciate your social influence.

This was finally the year (September was actually the month), where I was clearly able to articulate the difference between my own professional passion and personal purpose. That clarity inspired this Tweet back in October.

And while I do not have the original Seth Godin Tweet, the link to this valuable content collection titled What Matters Now is absolutely phenomenal. Take a look – if you haven’t already!
sethgodin.typepad.com/files/what-matters-now-2.pdf?_sm_au_=iVV1J3MMfV7SNt5j

Happy New Year!

]]> Comment on Top Tweets of 2011 by Simone http://knowledgebishop.com/2011/12/31/top-tweets-of-2011/#comment-628 Wed, 04 Jan 2012 21:17:38 +0000 http://knowledgebishop.wordpress.com/?p=2248#comment-628 Love these Top Tweets!! One of my favorite mantra/quotes that I share offline/online is
“If you can’t change the wind, adjust the sail.”
Thank you for sharing your light and wisdom, you’re an inspiration, Tristian! Happy & Healthy 2012 to you!

]]> Comment on Top Tweets of 2011 by barriebyron http://knowledgebishop.com/2011/12/31/top-tweets-of-2011/#comment-627 Tue, 03 Jan 2012 19:52:21 +0000 http://knowledgebishop.wordpress.com/?p=2248#comment-627 Lori, your comment to Tristan can be added to the list of great tweets: “technology truly succeeds when it both supports our dreams and fills our hearts.”

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