After a single day at LavaCon, my mind is like a treasure chest of solid goodness. The opening day offered four powerful keynotes. For those following from afar, I wanted to share key thoughts from each…
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Tag Archives: business
Musical Chairs
September 13, 2010
8 Comments
The room spins as you march in a circle, laughing to a lively tune. As your mind wanders from dizzy repetition, you return to reality with a start: The music has STOPPED! Throwing yourself backward toward a chair, you meet the ground with a rude thud. With a sheepish grin, you slowly look up to [...]
Read moreGoing for Gr-r-reat!
September 3, 2010
10 Comments
GREAT leadership is about purpose and people. The great leader sees beyond the financials and can focus on fulfilled potential.
Read moreLavaCon: Cooler than Star Wars?
August 31, 2010
3 Comments
Earlier this month, I took my 11-year old son and his best buddy to Star Wars Celebration V. For Junior Jedi like them, this was a long awaited, can’t miss event. All their heroes were in one place. George Lucas, Mark Hamill and Carrie Fisher were there: Not to mention the entire voice acting cast [...]
Read moreKindness Transcends Constraints
August 30, 2010
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It is difficult to rise about this reality: You must nearly always pick two of the following options: Good, Fast and Cheap. You will rarely, if ever, receive all three. But, for customer service vendors, there IS a short-cut around this constraint: Kindess costs you NOTHING and buys you EVERYTHING!
Read morePurpose-Driven Productivity
August 24, 2010
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Could it be that YOUR daily work is helping someone, significantly? If you take the time to figure out who and how, you just may see extra spring in your steps today. Perspective brings purpose, and purpose drives productivity.
Read moreThe Respect Requirement
August 18, 2010
15 Comments
My heart was racing like a single-seat Formula One car: It was my first morning on the new job. I was already worried that I might be unemployed by lunch time! As I stepped slowly through the abandoned print-shop, the words “stealth-mode start-up” took on new meaning. Ventilation tubes swung from an open ceiling and [...]
Read moreThe Honor of New Audiences
August 16, 2010
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Though few will own up to it, most of us have likely spent at least one late night singing into a mirror, holding a hair-brush and dreaming of an audience. My most memorable “mirror moment” was in 1987 in a college dorm room – alone on a Saturday night – wailing Whitney Houston’s “I Wanna [...]
Read moreServant Leadership: Now in 3-D
July 27, 2010
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In the past, it was rare to see servant leadership emphasized as a crucial corporate value. In the future, servant leadership will be a prime predictor of long-term success. This post examines how Woody models the servant leader archetype in Toy Story 3.
Read moreThe Sky Is Falling!
July 21, 2010
3 Comments
I feel like Chicken Little. I’ve been clucking about the radical changes heading toward the Technical Writing profession for as long as I’ve been in the field. For the past 15 years, I’ve been alerting teams about changes heading their way. I’ve been spurring them on to make the necessary preparations. In the 1990s, I [...]
Read more- Planned Inconvenience
- Top Tweets of 2011
- Why We Matter
- Bring your WHOLE self to Work?
- May the True “You” Shine Through
- The Paradox of Social CRM
- Top Tweets of 2011
- Influence and Advocacy
- May the True “You” Shine Through
- Lose Some “Wait”
- – The Blog Library: [...] The Paradox of Social CRM Filed Under: Bus...
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Joseph: I think the main problem most companies have this ...
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Karma CRM (@karmaCRM): While we move into becoming more advanced and as w...
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KnowledgeBishop: Exactly, Tom. Spot on. The customer wants huma...
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