Social Data Intelligence: An Altimeter Group Report

July 30, 2013 by KnowledgeBishop 6 Comments

I recently had the privilege of working with Susan Etlinger and Altimeter Group on their Social Data Intelligence research project.  In their report, they discuss how enterprise-class companies use social data to drive business success.

I am honored to have our team featured in a Case Study within the report. Our mission is to connect every social customer to the employee most likely to meet the need and we were delighted to see that highlighted here. We work toward the day when thousands of employees are empowered to serve millions of social customers in real-time.

I hope you enjoy the report:

 
Customers

6 Responses to “Social Data Intelligence: An Altimeter Group Report”

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  4. Brett@Outsource Workers (Virtual Services) June 23, 2014 at 3:28 AM

    I agree that social intelligence is crucial for business decisions and strategy. This is one of the support services SME’s asked from virtual assistants. Social data intelligence does not only provide insights about how engaging is your business in the consumers’ perspecitve, it also.tracks company reputation and opportunities.

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