I recently had the privilege of working with Susan Etlinger and Altimeter Group on their Social Data Intelligence research project. In their report, they discuss how enterprise-class companies use social data to drive business success.
I am honored to have our team featured in a Case Study within the report. Our mission is to connect every social customer to the employee most likely to meet the need and we were delighted to see that highlighted here. We work toward the day when thousands of employees are empowered to serve millions of social customers in real-time.
I hope you enjoy the report: