Tag Archives: business

But what if no one READS the manual?

June 16, 2010 by KnowledgeBishop 15 Comments

Web analytics will soon make it obvious if anyone is reading our technical documentation. Technical writers must to begin actively listening to customers now, so that future doc-sets can be tailored to their real-time needs.

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Prepare for the coming judgement

June 15, 2010 by KnowledgeBishop 9 Comments

Within a year or two, web analytics will make it painfully obvious which technical writers write content that matters and which do not. So the time to tune up your text is today.

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