“Hide and Seek” had screeched to a halt! My 11 year-old son had outsmarted his younger sisters by hiding BEHIND the dryer! My poor daughters had looked every place they knew. They were now wailing that he’d run away from home. It was time for Dad to get involved. With a loud shout, I commanded […]
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Tag Archives: technical writing
Why We Matter
January 11, 2011 
19 Comments
I didn’t even KNOW I was a Technical Writer. You see, back in 1995, I’d been brought on as a TEMP to answer merger-related email for a bank. When the bank’s Online Customer Service department suddenly faced an external audit, they asked me to document all the internal procedures. A few weeks later, as that […]
Continue readingA Technical Writer’s Christmas List
December 22, 2010 16 Comments
I saw Santa in the mall this weekend. The line was long, but I THOUGHT about it. I know I’m too old. I know he would NOT appreciate me on his lap. I get all that. But I WANT stuff. I want Technical Documentation stuff. Not products, mind you: I want FUNCTIONALITY! I know the […]
Continue readingRenewable Service in Disposable Industries
December 10, 2010 13 Comments
“Please state your date of birth.” A few feet in front of me, an elderly woman looked up at a young cashier. Stunned and flustered, the elegant matron asked “Why do you need to know my date of birth?” The cashier deadpanned, “Halo 3 is rated M for Mature: I can’t sell it to you […]
Continue readingRenewable Documentation in a Disposable World
November 15, 2010 12 Comments
Recently, the Lead Change Group invited me to share my thoughts on Renewable Leadership in a Disposable World. In the post, I explain how several 20th-Century organizations fixated on quarterly profits at the expense of their own long-term viability. There are many differences between the disposable and renewable organization and I won’t repeat them all […]
Continue readingDefeating Disappointment
October 27, 2010 11 Comments
Though often stereotyped, we Technical Communicators are truly NOT all alike. We paint our word pictures using every color of the visible light spectrum. We differ in our tastes, preferences and opinions, just like workers in any other profession. That said, throughout my 15 years in this field, I HAVE noticed a few key similarities […]
Continue readingLavaCon: Knowledge Nuggets: Day 2
October 6, 2010 2 Comments
The LavaCon 2010 conference covered innovation in digital media and content strategy. This post is a summary of thoughts from the Day 2 Keynote Speakers.
Continue readingLavaCon: Knowledge Nuggets – Day 1
October 1, 2010 10 Comments
After a single day at LavaCon, my mind is like a treasure chest of solid goodness. The opening day offered four powerful keynotes. For those following from afar, I wanted to share key thoughts from each…
Continue readingMusical Chairs
September 13, 2010 8 Comments
The room spins as you march in a circle, laughing to a lively tune. As your mind wanders from dizzy repetition, you return to reality with a start: The music has STOPPED! Throwing yourself backward toward a chair, you meet the ground with a rude thud. With a sheepish grin, you slowly look up to […]
Continue readingLavaCon: Cooler than Star Wars?
August 31, 2010 3 Comments
Earlier this month, I took my 11-year old son and his best buddy to Star Wars Celebration V. For Junior Jedi like them, this was a long awaited, can’t miss event. All their heroes were in one place. George Lucas, Mark Hamill and Carrie Fisher were there: Not to mention the entire voice acting cast […]
Continue reading- Don’t let doubt drown your gift
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