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Honor Your Customers by Embracing Social Insights

Yesterday, I stumbled into China Wok with an  iPhone in my left hand and an iPad in the right. I had precious little time before my conference call was to begin, and my hurry was obvious from my abrupt entrance. The owner looked up and grinned. She quickly shouted to the cook “Chef Special Pad […]

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Why We Need Each Other

What happened to me today goes beyond coincidence. I can’t claim to calculate the mathematical odds of such a thing happening, yet happen it did. At first, it will seem a small thing, a minor nuisance, a daily irritation like so many we all face. This morning, I stood toe to toe with our collective […]

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Favorite Tweets of 2013

If you’re like me, 2013 was an era of both angst and accomplishment, of both sweetness and struggle. As in years past, one of the richest sources of steady inspiration was encouraging guidance that friends shared on Twitter. I wanted to end the year by sharing a few of the tweets that helped me focus […]

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Symantec Makes the World a Better Place

Today is my last day at Symantec, where I’ve been for many years. In honor of their work, I wanted to post an open letter I wrote to my coworkers, who are precious to me. Hello friends, Though I leave Symantec today, I remain deeply proud of your vision and promise. You are the “good […]

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Top 10 Traits of Great Leaders

What makes a great leader? Is it a way with words or courage under fire? Is it a strong hand and a soft heart? Is it a formidable stance or an indomitable will? All these things matter, of course. But I suggest that great leadership comes from within. I believe it’s forged in humility and […]

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Top 3 Actions Great Leaders Take

A great leader Communicates the “Why” Collaborates the “What” Delegates the “How” Communicating “The Why” A great leader understands and articulates the reason an activity must take place. The leader is aware of the risks of inaction and the benefits of forward motion. Before any meaningful planning can be done, the leader must emphatically clarify […]

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