Tag Archives: twitter

Favorite Tweets of 2013

December 23, 2013 by KnowledgeBishop 3 Comments

If you’re like me, 2013 was an era of both angst and accomplishment, of both sweetness and struggle. As in years past, one of the richest sources of steady inspiration was encouraging guidance that friends shared on Twitter. I wanted to end the year by sharing a few of the tweets that helped me focus […]

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Content, Leadership
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A Technical Writer’s Christmas List

December 22, 2010 by KnowledgeBishop 16 Comments

I saw Santa in the mall this weekend. The line was long, but I THOUGHT about it. I know I’m too old. I know he would NOT appreciate me on his lap. I get all that. But I WANT stuff. I want Technical Documentation stuff. Not products, mind you: I want FUNCTIONALITY! I know the […]

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Content
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Nurturing Advocacy

October 22, 2010 by KnowledgeBishop 5 Comments

Like any other tool, Social media can be used for good or ill. Some brands use social channels primarily to promote products. Like a car alarm in a parking lot, a stream of hype quickly becomes a noisy annoyance to customers. But once in a while, a brand takes great care to understand and then […]

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Customers
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The Sky Is Falling!

July 21, 2010 by KnowledgeBishop 3 Comments

I feel like Chicken Little. I’ve been clucking about the radical changes heading toward the Technical Writing profession for as long as I’ve been in the field. For the past 15 years, I’ve been alerting teams about changes heading their way. I’ve been spurring them on to make the necessary preparations. In the 1990s, I […]

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Content
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If Chewbacca had an iPhone

July 12, 2010 by KnowledgeBishop 11 Comments

If only there had been an Apple store next to the Mos Eisley cantina. If Chewbacca had owned an iPhone 4, the Empire may have never had their chance to strike back.

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Content
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The Rise of the Vocal Customer

June 30, 2010 by KnowledgeBishop 7 Comments

Today’s corporations are facing a mighty challenge: The Rise of the Vocal Customer. Individual business functions will have to think as a single organism to truly maximize the available opportunities that come along side Social Media. So, taking a cue from the Power Rangers, we must “Make the MegaZord.”

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Content
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What if we could KNOW?

June 23, 2010 by KnowledgeBishop 13 Comments

At the other end of our content is a person who needs an answer. If we learn exactly who they are, we can give them exactly what they need.

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Content
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