Though often stereotyped, we Technical Communicators are truly NOT all alike. We paint our word pictures using every color of the visible light spectrum. We differ in our tastes, preferences and opinions, just like workers in any other profession. That said, throughout my 15 years in this field, I HAVE noticed a few key similarities […]
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Tag Archives: technology
Nurturing Advocacy
October 22, 2010 
5 Comments
Like any other tool, Social media can be used for good or ill. Some brands use social channels primarily to promote products. Like a car alarm in a parking lot, a stream of hype quickly becomes a noisy annoyance to customers. But once in a while, a brand takes great care to understand and then […]
Continue readingLavaCon: Knowledge Nuggets: Day 2
October 6, 2010 2 Comments
The LavaCon 2010 conference covered innovation in digital media and content strategy. This post is a summary of thoughts from the Day 2 Keynote Speakers.
Continue readingLavaCon: Knowledge Nuggets – Day 1
October 1, 2010 10 Comments
After a single day at LavaCon, my mind is like a treasure chest of solid goodness. The opening day offered four powerful keynotes. For those following from afar, I wanted to share key thoughts from each…
Continue readingMusical Chairs
September 13, 2010 8 Comments
The room spins as you march in a circle, laughing to a lively tune. As your mind wanders from dizzy repetition, you return to reality with a start: The music has STOPPED! Throwing yourself backward toward a chair, you meet the ground with a rude thud. With a sheepish grin, you slowly look up to […]
Continue readingGoing for Gr-r-reat!
September 3, 2010 10 Comments
GREAT leadership is about purpose and people. The great leader sees beyond the financials and can focus on fulfilled potential.
Continue readingLavaCon: Cooler than Star Wars?
August 31, 2010 3 Comments
Earlier this month, I took my 11-year old son and his best buddy to Star Wars Celebration V. For Junior Jedi like them, this was a long awaited, can’t miss event. All their heroes were in one place. George Lucas, Mark Hamill and Carrie Fisher were there: Not to mention the entire voice acting cast […]
Continue readingKindness Transcends Constraints
August 30, 2010 13 Comments
It is difficult to rise about this reality: You must nearly always pick two of the following options: Good, Fast and Cheap. You will rarely, if ever, receive all three. But, for customer service vendors, there IS a short-cut around this constraint: Kindess costs you NOTHING and buys you EVERYTHING!
Continue readingPurpose-Driven Productivity
August 24, 2010 13 Comments
Could it be that YOUR daily work is helping someone, significantly? If you take the time to figure out who and how, you just may see extra spring in your steps today. Perspective brings purpose, and purpose drives productivity.
Continue readingThe Respect Requirement
August 18, 2010 15 Comments
My heart was racing like a single-seat Formula One car: It was my first morning on the new job. I was already worried that I might be unemployed by lunch time! As I stepped slowly through the abandoned print-shop, the words “stealth-mode start-up” took on new meaning. Ventilation tubes swung from an open ceiling and […]
Continue reading- Don’t let doubt drown your gift
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KnowledgeBishop 