Renewable Documentation in a Disposable World

Recently, the Lead Change Group invited me to share my thoughts on Renewable Leadership in a Disposable World. In the post, I explain how several 20th-Century organizations fixated on quarterly profits at the expense of their own long-term viability. There are many differences between the disposable and renewable organization and I won’t repeat them all […]

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The Age of Accountability

Mark Twain once quipped, “A lie can travel halfway around the world while the truth is still putting on its shoes.” And for so long, this was so. But something is underway, a great shift toward truth or consequences. Technology has transformed the times. Access to instant information has pulled back the curtain on the […]

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Defeating Disappointment

Though often stereotyped, we Technical Communicators are truly NOT all alike. We paint our word pictures using every color of the visible light spectrum. We differ in our tastes, preferences and opinions, just like workers in any other profession. That said, throughout my 15 years in this field, I HAVE noticed a few key similarities […]

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Nurturing Advocacy

Like any other tool, Social media can be used for good or ill. Some brands use social channels primarily to promote products. Like a car alarm in a parking lot, a stream of hype quickly becomes a noisy annoyance to customers. But once in a while, a brand takes great care to understand and then […]

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Bring your WHOLE self to Work?

With the rise of social sharing, we’ve seen a new emphasis on personality and authenticity. There is a dialog underway about whether or not traditional “corporate speak” truly build an engaged social community. Can formality drive passionate brand advocacy? Have your say!

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The Subtleties of Success

Originally guest-blogged 9/20/2010 on Get Your Leadership Big On, the home site of my amazing friend Jane Perdue, aka The HR Goddess. In rare cases, a concept can be more easily defined by describing what it ISN’T, rather than what it is. For example, many Physicists describe “darkness” as “the absence of light.” The Physics […]

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LavaCon: Knowledge Nuggets: Day 2

The LavaCon 2010 conference covered innovation in digital media and content strategy. This post is a summary of thoughts from the Day 2 Keynote Speakers.

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LavaCon: Knowledge Nuggets – Day 1

After a single day at LavaCon, my mind is like a treasure chest of solid goodness. The opening day offered four powerful keynotes. For those following from afar, I wanted to share key thoughts from each…

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Relentless

A friend once referred to me as “relentless”, as in “unwilling to relent.” We’re about to find out if this is so… Many of you know, I’ve been just a little bit excited about LavaCon these past few months. I have been waiting to LiveBlog LavaCon like skaters wait for the olympics, like flower shops […]

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Musical Chairs

The room spins as you march in a circle, laughing to a lively tune. As your mind wanders from dizzy repetition, you return to reality with a start: The music has STOPPED! Throwing yourself backward toward a chair, you meet the ground with a rude thud. With a sheepish grin, you slowly look up to […]

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