Who doesn’t love a secret passageway? The thrill of gaining access to concealed corridors is found in so many childhood tales, from Narnia’s Wardrobe to Hogwart’s train station. By using social media tools to live-blog and live-tweet industry events, we “unlock” these “hidden levels” for our peers.
Continue readingGoing for Gr-r-reat!
September 3, 2010 
10 Comments
GREAT leadership is about purpose and people. The great leader sees beyond the financials and can focus on fulfilled potential.
Continue readingLavaCon: Cooler than Star Wars?
August 31, 2010 3 Comments
Earlier this month, I took my 11-year old son and his best buddy to Star Wars Celebration V. For Junior Jedi like them, this was a long awaited, can’t miss event. All their heroes were in one place. George Lucas, Mark Hamill and Carrie Fisher were there: Not to mention the entire voice acting cast […]
Continue readingKindness Transcends Constraints
August 30, 2010 13 Comments
It is difficult to rise about this reality: You must nearly always pick two of the following options: Good, Fast and Cheap. You will rarely, if ever, receive all three. But, for customer service vendors, there IS a short-cut around this constraint: Kindess costs you NOTHING and buys you EVERYTHING!
Continue readingPurpose-Driven Productivity
August 24, 2010 13 Comments
Could it be that YOUR daily work is helping someone, significantly? If you take the time to figure out who and how, you just may see extra spring in your steps today. Perspective brings purpose, and purpose drives productivity.
Continue readingThe Respect Requirement
August 18, 2010 15 Comments
My heart was racing like a single-seat Formula One car: It was my first morning on the new job. I was already worried that I might be unemployed by lunch time! As I stepped slowly through the abandoned print-shop, the words “stealth-mode start-up” took on new meaning. Ventilation tubes swung from an open ceiling and […]
Continue readingThe Honor of New Audiences
August 16, 2010 1 Comment
Though few will own up to it, most of us have likely spent at least one late night singing into a mirror, holding a hair-brush and dreaming of an audience. My most memorable “mirror moment” was in 1987 in a college dorm room – alone on a Saturday night – wailing Whitney Houston’s “I Wanna […]
Continue readingServant Leadership: Now in 3-D
July 27, 2010 15 Comments
In the past, it was rare to see servant leadership emphasized as a crucial corporate value. In the future, servant leadership will be a prime predictor of long-term success. This post examines how Woody models the servant leader archetype in Toy Story 3.
Continue readingThe Sky Is Falling!
July 21, 2010 3 Comments
I feel like Chicken Little. I’ve been clucking about the radical changes heading toward the Technical Writing profession for as long as I’ve been in the field. For the past 15 years, I’ve been alerting teams about changes heading their way. I’ve been spurring them on to make the necessary preparations. In the 1990s, I […]
Continue readingIf Chewbacca had an iPhone
July 12, 2010 11 Comments
If only there had been an Apple store next to the Mos Eisley cantina. If Chewbacca had owned an iPhone 4, the Empire may have never had their chance to strike back.
Continue reading- Don’t let doubt drown your gift
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